[rt-users] Templates with queue name in subject

[Troy Davis]

Here are templates that insert the queue name in the email subject.  The
only examples I found in the list archives don't check whether the queue
name is already in the subject, so each successive email responses makes
RT add the queue name again (Re: (blah) Re: (blah) RT-12345 Whatever).

I used a second variable for the queue name regex because using
$Ticket->QueueObj->Name directly wasn't being interpolated and I didn't
care enough to find out why.


Correspondence template:
RT-Attach-Message: yes
Subject: { my $s = ($Transaction->Subject||$Ticket->Subject); $s =~ s/^Re\:\ //i; my $qn = ($Ticket->QueueObj->Name); $s =~ s/\($qn\)\ //; $s = "(" . ($Ticket->QueueObj->Name) . ") " . $s; $s;}

{$Transaction->Content()}



Admin Comment template:
Subject: { my $s = ($Transaction->Subject||$Ticket->Subject); $s =~ s/^Re\:\ //i; my $qn = ($Ticket->QueueObj->Name); $s =~ s/\($qn\)\ //; $s =~ s/\[Comment\]\ //g; $s = "(" . ($Ticket->QueueObj->Name) . ") [Comment] " . $s; $s;}

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
This is a comment.  It is not sent to the Requestor(s):

{$Transaction->Content()}