[rt-users] Using RTCrontool, script on howto send open ticket reminders to ticket owners?

[James]

Thank you! thank you! thank you!
I found rt-remind, dropped in into place, and now we're rock'n and
rolling.

Do you know if you have place multiple queues in the rt-remind script, I
tried separating them with a comma but it didn't seem to work
Like this:
my($queuename) = 'eds,excelorant client';

I can always break the file into multiple scripts if needed, I was just
curious..

Thanks again..

James Whittington
 
On Wed, 2004-06-09 at 17:30, Brian_Gupta at timeinc.com wrote:
> We use rt-remind, because I never got rt-crontool to send email. :) Nor
> had anyone else got it working at that time. I don't know if that's been
> fixed yet.
> 
> -Brian 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of James
> Sent: Tuesday, June 08, 2004 3:38 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Using RTCrontool, script on howto send open ticket
> reminders to ticket owners?
> 
> 
> I'm trying to use rt-crontool to send reminder notices on open issues to
> admins.
> I see on the wiki they have an example for Escalating a ticket.   
> Does anyone have an example of using it to email someone ?
> 
> I tried the line below but I guess I don't know to feed it an arguement
> because it says it can't call method "Parse" in SendEmail.pm .
> 
> ./rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg EDS
> --action RT::Action::SendEmail --action-arg jwhittington at tmfloyd.com
> --verbose
> 
> If someone has a good method of doing this it should really go on the
> wiki since its a good feature to have.
> 
> 
> Thanks.
-- 
_______________________________________________

James Whittington
Web Systems Administrator

TM Floyd & Company
1800 St. Julian Place
P.O. Box 8263
Columbia, SC 29202

803.765.1310 | Phone
800.780.1170 | Toll Free
803.765.1431 | Fax

jwhittington at tmfloyd.com

_______________________________________________