[rt-users] Using RTCrontool, script on howto send open ticket reminders to ticket owners?

[Brian_Gupta at timeinc.com]

We use rt-remind, because I never got rt-crontool to send email. :) Nor
had anyone else got it working at that time. I don't know if that's been
fixed yet.

-Brian 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of James
Sent: Tuesday, June 08, 2004 3:38 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Using RTCrontool, script on howto send open ticket
reminders to ticket owners?


I'm trying to use rt-crontool to send reminder notices on open issues to
admins.
I see on the wiki they have an example for Escalating a ticket.   
Does anyone have an example of using it to email someone ?

I tried the line below but I guess I don't know to feed it an arguement
because it says it can't call method "Parse" in SendEmail.pm .

./rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg EDS
--action RT::Action::SendEmail --action-arg jwhittington at tmfloyd.com
--verbose

If someone has a good method of doing this it should really go on the
wiki since its a good feature to have.


Thanks.


-- 
_______________________________________________

James Whittington

jwhittington at tmfloyd.com

_______________________________________________

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited. 

-----------------------------------------------------------------------

This message is the property of Time Inc. or its affiliates. It may be
legally privileged and/or confidential and is intended only for the use
of the addressee(s). No addressee should forward, print, copy, or
otherwise reproduce this message in any manner that would allow it to be
viewed by any individual not originally listed as a recipient. If the
reader of this message is not the intended recipient, you are hereby
notified that any unauthorized disclosure, dissemination, distribution,
copying or the taking of any action in reliance on the information
herein is strictly prohibited. If you have received this communication
in error, please immediately notify the sender and delete this message.
Thank you.