[rt-users] RE: RT SeeQue problem

[Gautam Gupta]

Hi Seph

Thanks a lot for taking the time out to respond

The group customer1 is non-priveledged. I do not want this group to be privilidged as the they see all queues. I have multiple customers and I want each customer to see their respective queue only.

Appreciate the help!!
Regards
Gautam

-----Original Message-----
From: seph [mailto:seph at directionless.org]
Sent: 11 June 2004 17:10
To: Gautam Gupta
Cc: rt-users at lists.bestpractical.com
Subject: Re: RT SeeQue problem


> I have a group called customer1. This is a non-priviledged group and
> should be able to create tickets, see tickets and see customer1
> queue only. I have assigned rights of seequeue, Showticket and
> createticket to the group customer1 on the queue customer1. I am
> able to create tickets but unable to see either the queue or the
> ticket. Any ideas how this can be sorted out

Are the customer1 users privledged, or not? In RT "privledged" just
means "can be granted rights" and yours need to be.

seph

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