[rt-users] Unable to create a ticket

Chimbu Thankachan chimbut at yahoo.co.in
Tue Jun 15 19:50:58 EDT 2004 

Hi
 
I have a fresh install of RT 3.0.11 on Tao Linux running on Postgres and modperl1. When I try to create a ticket , i get the following error
 
error: Unrecognised line: xyz at intelsat.com at /opt/rt3/lib/RT/EmailParser.pm line 404
context: ... 187: # whether they should generate a full stack trace (confess() and cluck())188: # or simply report the caller's package (croak() and carp()), respectively.189: # confess() and croak() die, carp() and cluck() warn.190: 191: sub croak { die shortmess @_ }192: sub confess { die longmess @_ }193: sub carp { warn shortmess @_ }194: sub cluck { warn longmess @_ }195: ... code stack: /usr/lib/perl5/5.8.0/Carp.pm:191
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:122
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:182
/opt/rt3/lib/RT/EmailParser.pm:404
/opt/rt3/lib/RT/User_Overlay.pm:599
/opt/rt3/lib/RT/Ticket_Overlay.pm:487
/opt/rt3/lib/RT/Interface/Web.pm:346
/opt/rt3/share/html/Ticket/Display.html:72
/opt/rt3/share/html/Ticket/Create.html:255
/opt/rt3/share/html/autohandler:196

 

raw error:

Unrecognised line: xyz at intelsat.com at /opt/rt3/lib/RT/EmailParser.pm line 404


Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Unrecognised line: xyz at intelsat.com at /opt/rt3/lib/RT/EmailParser.pm line 404^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Unrecognised line: xyz at intelsat.com') called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122
Mail::Address::_tokenise('xyz at intelsat.com') called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182
Mail::Address::parse('Mail::Address', 'xyz at intelsat.com') called at /opt/rt3/lib/RT/EmailParser.pm line 404
RT::EmailParser::ParseAddressFromHeader('', 'xyz at intelsat.com') called at /opt/rt3/lib/RT/User_Overlay.pm line 599
RT::User::LoadOrCreateByEmail('RT::User=HASH(0x9542d3c)', 'xyz at intelsat.com') called at /opt/rt3/lib/RT/Ticket_Overlay.pm line 487
RT::Ticket::Create('RT::Ticket=HASH(0x952d4dc)', 'Requestor', 'ARRAY(0x85f6dac)', 'TimeEstimated', undef, 'Cc', 'ARRAY(0x85f6e0c)', 'Subject', 'test', 'Status', 'new', 'FinalPriority', 0, 'TimeLeft', '', 'Queue', 'General', 'AdminCc', 'ARRAY(0x85f6e6c)', 'Owner', '', 'MIMEObj', 'MIME::Entity=HASH(0x9539e0c)', 'InitialPriority', 0, 'Starts', '1970-01-01 00:00:00', 'TimeWorked', '', 'Due', '1970-01-01 00:00:00') called at /opt/rt3/lib/RT/Interface/Web.pm line 346
HTML::Mason::Commands::CreateTicket('Attachments', undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /opt/rt3/share/html/Ticket/Display.html line 72
HTML::Mason::Commands::__ANON__('Owner', '', 'DependsOn-new', '', 'Requestors', 'xyz at intelsat.com', 'Cc', '', 'InitialPriority', 0, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '', 'AdminCc', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95324b8)', 'Owner', '', 'DependsOn-new', '', 'Requestors', 'xyz at intelsat.com', 'Cc', '', 'InitialPriority', 0, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '', 'AdminCc', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Owner', '', 'DependsOn-new', '', 'Requestors', 'xyz at intelsat.com', 'Cc', '', 'InitialPriority', 0, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '', 'AdminCc', '') called at /opt/rt3/share/html/Ticket/Create.html line 255
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c90ec0)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x91d46fc)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /opt/rt3/share/html/autohandler line 196
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c921e0)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'xyz at intelsat.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test', 'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x91d46fc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x91d46fc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x91d5b90)', 'Apache=SCALAR(0x91d5824)') called at /opt/rt3/bin/webmux.pl line 138
eval {...} at /opt/rt3/bin/webmux.pl line 138
RT::Mason::handler('Apache=SCALAR(0x91d5824)') called at /dev/null line 0
eval {...} at /dev/null line 0

 

I see that this error has been raised before in the mailing list but no one has replied to it.

What am I missing here.

 

Thanks in advance

Chimbu

 

 

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