Make people CC'd on response CC tiket users (WAS RE: [rt-users] how to make people CC'd on original email be added as CC users on the ticket?)

[Kelly F. Hickel]

OK, next question, this doesn't help if the person wasn't CC'd on the
initial request, but was CC'd by the requestor on a later email updating
the ticket.....   

Is there currently a way to do that????

--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh at mqsoftware.com
 

-----Original Message-----
From: Kelly F. Hickel 
Sent: Thursday, June 17, 2004 11:17 AM
To: 'm-liebman at northwestern.edu'
Cc: rt-users at lists.fsck.com
Subject: RE: [rt-users] how to make people CC'd on original email be
added as CC users on the ticket?

DOH!  I knew I was missing something simple!

Thanks Michael....

--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh at mqsoftware.com
 

-----Original Message-----
From: Michael S. Liebman [mailto:m-liebman at northwestern.edu] 
Sent: Thursday, June 17, 2004 11:04 AM
To: Kelly F. Hickel
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] how to make people CC'd on original email be
added as CC users on the ticket?

On Thu, Jun 17, 2004 at 10:58:29AM -0500, Kelly F. Hickel wrote:
> For our helpdesk, if a user sends an email and C's someone (like their
> manager), we want that person to be added to the CC list of the
ticket.

$ParseNewMessageForTicketCcs in RT_Config.pm? Make sure to read the
documentation so you don't end up with mail loops.

Michael
-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"