[rt-users] Attachment Problems - Yet Another

[Mike Ridilla]

I'm pretty sure I did configure mysql to handle packets larger than 1Mb.  In
the /etc/my.cnf file, I have the following:

[mysql]
max_allowed_packet=100M

BTW, the mysql version I'm running is 4.0.17.

Then in the RT_SiteConfig.pm (rt 3.0.8), I have the following:

Set($MaxAttachmentSize , 100000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);

I was reading another set of messages and it one of them said I should
possibly upgrade to > 3.0.9pre.  I'm referring to:

On Solaris 8, the fix seems to be in 3.0.9pre4 with perl 5.8.3.  This did 
it for me.  For some reason, 3.0.9pre2 still had the same problem on 
downloading attachments using IE.

Regards, Neil

--On lundi 9 février 2004 18:00 +0200 Danie Marais 
<danie.marais at attix5.com> wrote:

> Can't be it because I can download smaller ones just fine.  And I have
> 3.0.8.
>
> But as I say not the end of the world.
>
>> I remember some fixes in rt3.0.8 or 9pre about IE bug with some no-cache
>> headers.
>> I size doesn't matter in this case of error.
>> Best regards. Ruslan.
>> >
>> > Thanks again.
>> > Danie

So should I just go ahead and bite the bullet and upgrade to 3.0.11?

Thanks again for all the help!
Mike Ridilla

System Admin
Global Compliance Services


-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Friday, June 18, 2004 2:33 AM
To: Mike Ridilla; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Attachment Problems - Yet Another





On Wed, Jun 16, 2004 at 09:01:19AM -0400, Mike Ridilla wrote:
> Jesse,
> 
> Thanks in advance for taking the time to look at this.  I've attached one
of
> the word files I've been having problems with.  I tried changing the name
of
> the file to something different, but no luck there either. It also seems
to
> happen every once in a while with certain Excel Spreadsheets as well.
> 
> BTW RT is a great product!
>

It looks like perhaps you haven't configured mysql to deal with packets
larger than 1Mb.