[rt-users] RT bug?

[Asif Iqbal]

Hi All

I am using RT 3.0.11 with Apache 1.3.27,mod_perl1,mysql-4.0.13i and perl
5.8.4. I am running it on Solaris 8

Now one of my user experienced this and I quote

"I have noticed that after taking ownership of a case, WebRT
will on occasion set the owner back to "Nobody" when we go to resolve
the ticket.

The most recent example I have is #251228.

I looked back through the browser cache.
The first window shows me taking ownership of the ticket.
The next window shows what came up after I clicked on "resolve" = Status
field shows "resolved". Owner shows "Nobody"
The third window shows the results:
"The comment has been recorded
Status: Status changed from new to resolved by kkmoor5
Owner changed from kkmoor5 to Nobody"

The ticket logs show
Thu Jun 17 15:14:52 2004 kkmoor5 - Taken
Thu Jun 17 15:15:51 2004 kkmoor5 - Comments added
Thu Jun 17 15:15:53 2004 kkmoor5 - Status changed from new to resolved

Thu Jun 17 15:15:53 2004 kkmoor5 - Given to Nobody

I then contacted Steve about this and he asked me to go in and add
comments to the ticket. This gave ownership back to me:
Thu Jun 17 15:19:41 2004 kkmoor5 - Taken
Thu Jun 17 15:22:33 2004 kkmoor5 - Comments added

Again, I have notice this happening intermittently."

Is there a know bug similar to this? Here is the ticket look like

<ticket>
Received: from qmail.qwestip.net (qmail [205.171.7.14]) by
webrt.arl.qwestip.net (8.11.7p1+Sun/8.11.7) with SMTP id i5HJ3Lm16463
for <dnsadmin at webrt.arl.qwestip.net>; Thu, 17 Jun 2004 15:03:21 -0400
(EDT)
Received: (qmail 398 invoked by alias); 17 Jun 2004 18:59:52 -0000
Received: (qmail 382 invoked by uid 7801); 17 Jun 2004 18:59:52 -0000
Received: from koko at kokosuniverse.com by qmail by uid 7791 with
qmail-scanner-1.22st  (clamdscan: 0.70. spamassassin: 2.63.
Clear:RC:1(63.249.95.33):.  Processed in 0.816198 secs); 17 Jun 2004
18:59:52 -0000
Received: from www3.cruzio.com ([63.249.95.33]) (envelope-sender
<koko at kokosuniverse.com>) by qmail.qwestip.net (qmail-ldap-1.03) with
SMTP for <abuse at QWESTIP.NET>; 17 Jun 2004 18:59:50 -0000
Received: from windy1.kokosuniverse.com (dsl3-63-249-88-160.cruzio.com
[63.249.88.160]) by www3.cruzio.com with ESMTP id i5HIxeLu020323; Thu,
17 Jun 2004 11:59:40 -0700 (PDT)
Delivered-To: dns-admin at QWESTIP.NET
MIME-Version: 1.0
Subject: 63.230.238.45 is sending inappropriate data to children and
forging email address 
X-Sender: (Unverified)
X-Mailer: QUALCOMM Windows Eudora Version 6.0.3.0
Date: Thu, 17 Jun 2004 12:01:10 -0700
Message-Id: <6.0.3.0.2.20040617115543.02638ec0 at pop.ix.netcom.com>
Content-Type: multipart/mixed;
boundary="=====================_44112281==_"
To: dns-admin at QWESTIP.NET, abuse at QWESTIP.NET, ericslund at aol.com
From: koko at kokosuniverse.com
Content-Length: 0



	
   	   	

Content-Type: multipart/alternative;
	boundary="=====================_44112296==.ALT"
Content-Length: 0



	
   	   	

content-type: text/plain; charset="utf-8"; format="flowed"
X-RT-Original-Encoding: us-ascii
Content-Length: 2579
</ticket>

This ticket also had a jpg (4.8k) and a txt attachmeat (130b) 

Thanks for any help/suggestion with this

-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There's no place like 127.0.0.1