[rt-users] RE: dumpfile-to-rt-3.0 choking on attachment

[Robert Joost]

RT is a great Open Source tool; unfortunately, if I can't upgrade 
without paying thousands of dollars then I can't use it. I'm not asking 
for help in customizing this tool; however, a decent Open Source tool 
needs to be upgradable without pulling teeth.
I am decent with perl and databases and all the tools used with RT but I 
don't have the time to dissect this tool and beg for help in terms of 
doing a simple upgrade.
If my company needs to pay thousands of dollars to do things like 
upgrading, then they'll get Remedy and be done with it.

Otherwise, it was a great tool, a plus in Open Source.
Thanks,
Rob

-- 
Rob Joost
Unix Administrator

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