[rt-users] RE: dumpfile-to-rt-3.0 choking on attachment
Rob Joost
rob.joost at knowledgenet.com
Fri Jun 18 03:06:17 EDT 2004
From below, I noticed that after running ./dumpfile-to-rt-3.0 the queues table has the same number of rows
on both Postgres databases (the rt2 box and the new rt3 box I'm trying to import into) BUT
no more than a few tickets are being created in the tickets table....below are some of the errors...
I just inherited this project, it's great, it's Open Source, I'm just hoping there is an Open channel of information
on help with this :-)
since I'm running rt 3.0.4, I found a bug report which was integrated into a newer version of rt...since I'm trying to stick to FreeBSD
ports, I added the diffs myself:
( it's late and I'm also exhausted, so I don't have the bug number...
--- lib/RT/Ticket_Overlay.pm Tue Nov 18 04:54:11 2003
+++ /opt/rt3/lib/RT/Ticket_Overlay.pm Thu Nov 20 20:13:14 2003
@@ -305,6 +305,7 @@
my $self = shift;
my %args = ( id => undef,
+ EffectiveId => undef,
Queue => undef,
Requestor => undef,
Cc => undef,
@@ -521,7 +522,7 @@
}
#Set the ticket's effective ID now that we've created it.
- my ( $val, $msg ) = $self->__Set( Field => 'EffectiveId', Value => $id );
+ my ( $val, $msg ) = $self->__Set( Field => 'EffectiveId', Value => $args{'EffectiveId'} || $id );
unless ($val) {
$RT::Logger->crit("$self ->Create couldn't set EffectiveId: $msg\n");
STILL it's no dice ...
Trying to upgrade from RT2 to RT3. I successfully exported RT2 using
rt-2.0-to-dumpfile.
(Using VERSION 1.23 of rt2-to-rt3-1.23)
RT2 is running on an RH8 box with Postgres 7.2
RT2 is at 2.0.15 and RT3 is at rt-3-0-4
I built another box with FreeBSD and built RT3, scp'd the dump over to
that box and ran
dumpfile-to-rt-3.0.
After running ./dumpfile-to-rt-3.0 /tmp/dump
Importing groups
gggggggggggggggggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqImporting
tickets...t-17
.t-18
.t-19
Couldn't create attachment
$VAR1 = {
'Subject' => '',
'ContentType' => 'application/msword',
'Filename' => 'Script for testing the functionality of RT ticket 273.doc',
'Headers' => 'Content-Type: application/msword;
name="Script for testing the functionality of RT ticket 273.doc"
Content-Disposition: inline;
filename="Script for testing the functionality of RT ticket 273.doc"
Content-Transfer-Encoding: base64
',
'Creator' => '19',
'Parent' => '1133',
'Created' => '2003-01-22 00:53:13+00',
'ContentEncoding' => 'base64',
'id' => '1135',
'TransactionId' => '2420'
};
ERROR: parser: unterminated quoted string at or near "'ÐÏࡱ?á" at
character 682
[Fri Jun 18 00:16:02 2004] [crit]: Died at ./dumpfile-to-rt-3.0 line 719.
(/usr/local/rt3/lib/RT.pm:242)
From the postgres log:
ERROR: parser: unterminated quoted string at or near "'ÐÏࡱ?á" at
character 682
LOG: recycled transaction log file 0000000000000000
AFTER this error, a select on the users table in the RT3 database showed
all the users and a few of my users were able to login. I was able to
login as root as well. So all the user data from the user tables was
successfully imported :-)
Upon logging in, I saw only 1 ticket (there are over 4,000).
So dumpfile-to-rt-3.0 is choking per the error above.
I'm hoping someone will help me with this.
Here's more information I got after re-running dumpfile-to-rt-3.0
Importing groups
gggggggggggggggggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrqFailed
to create queue for$VAR1 = {
'LastUpdatedBy' => '192',
'Disabled' => '1',
'Created' => '2003-03-18 21:31:16+00',
'Creator' => '192',
'LastUpdated' => '2004-01-09 19:38:13+00',
'Name' => 'corp-web-bug'
};
qFailed to create queue for$VAR1 = {
'LastUpdatedBy' => '192',
'Disabled' => '1',
'Created' => '2003-03-18 21:31:00+00',
'Creator' => '192',
'LastUpdated' => '2004-01-09 19:38:24+00',
'Name' => 'corp-web-dev'
};
qFailed to create queue for$VAR1 = {
'LastUpdatedBy' => '192',
'Created' => '2002-11-14 23:59:32+00',
'Name' => 'dba-request',
'LastUpdated' => '2004-01-09 21:39:18+00',
'Creator' => '192'
};
Couldn't load principal to grant them CommentOnTicket on queue
$VAR1 = {
'PrincipalType' => 'Group',
'Role' => 'Owner',
'Name' => 'CommentOnTicket'
};
[Fri Jun 18 00:51:48 2004] [crit]: 1
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 00:51:48 2004] [crit]: Can't load a principal for id
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal to grant them CreateTicket on queue
$VAR1 = {
'PrincipalType' => 'Group',
'Role' => 'Owner',
'Name' => 'CreateTicket'
};
[Fri Jun 18 00:51:48 2004] [crit]: 1
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 00:51:48 2004] [crit]: Can't load a principal for id
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal to grant them ReplyToTicket on queue
$VAR1 = {
'PrincipalType' => 'Group',
'Role' => 'Owner',
'Name' => 'ReplyToTicket'
};
Thanks!
--
Rob Joost
Unix Administrator
KnowledgeNet
14624 N. Scottsdale Road, #300
Scottsdale, AZ 85254
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Cell: (602) 920-6113
Email: rob.joost at knowledgenet.com
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