[rt-users] Adding more status types

[Dave Dennis]

Kelly, List..

Regarding custom status -- I was able to succesfully update the arrays in
{RT}/lib/RT/Queue_Overlay.pm -- as a test, adding some new resolve codes to

@ACTIVE_STATUS = qw(new open stalled pending);
@INACTIVE_STATUS = qw(resolved rejected deleted on-hold);

And then testing it with restarting apache and creating / resolving test ticket
using a new value... So thats great, thanks for the heads-up.

Two questions:

First: I was unable to get {RT}/local/lib/Queue_Overlay.pm
with the same change to work, want to make all changes to a 'local' ..
What was I doing wrong?  (This for testing was with a whole copy of default
Queue_Overlay.pm, should it have only had the specific lines needed not the
whole file?

Second question: Is it allowed to remove an item from an array,
for example we rarely to never use 'stalled' .  Would it break
logic elsewhere in default code if 'stalled' were removed from the
array?

Thanks!


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Mon, 21 Jun 2004, Kelly F. Hickel wrote:

> Don't know why they didn't show up, but here's some text from one of my
> posts at :
> http://lists.bestpractical.com/pipermail/rt-users/2004-April/022562.html
>
> think in the current scheme, that's what "stalled" means.  Also, see
> Linda Julien's post from 4/15/2004 3:15PM, subject "Re: [Rt-users]
> Custom Statuses", for information on adding active or inactive status
> representations....
>
>
> --
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc.
> 952.345.8677
> kfh at mqsoftware.com
>
>
> > -----Original Message-----
> > From: Dave Dennis [mailto:dmd at speakeasy.org]
> > Sent: Monday, June 21, 2004 1:13 PM
> > To: algermissen at acm.org
> > Cc: RT Users
> > Subject: Re: [rt-users] Adding more status types
> >
> > I went to
> > http://gossamer-
> >
> threads.com/lists/engine?list=rt&do=search_results&search_forum=forum_3&
> se
> > arch_string=%22additional+statuses+possible%3F%22&search_type=AND
> >
> > and find 3 mails.
> >
> > But they mention "how to do this is attached"
> >
> > but i don't see the attachment.
> >
> > Did this transaction occur private, and could someone post to list?
> >
> > Thanks!
> >
> >
> > +-------------------------
> > + Dave Dennis
> > + Seattle, WA
> > + dmd at speakeasy.org
> > + http://www.dmdennis.com
> > +-------------------------
> >
> > On Mon, 21 Jun 2004, Jan Algermissen wrote:
> >
> > > Hi Kelly,
> > >
> > > search the list archives, there was a related posting at May 20th,
> 2004,
> > > titled "additional statuses possible?"
> > >
> > > Jan
> > >
> > >
> > >
> > > > "Kelly D. Lucas" wrote:
> > > >
> > > > I dodon't know if this has been addressed yet, but I assume it is
> a
> > common request.
> > > >
> > > > I would like to add more choices for the status field. Since these
> are
> > predefined by the
> > > > system, is there an easy way to do this? Ideally, I wish status
> was a
> > user-defined
> > > > field; however, I realize that might complicate or take away from
> the
> > the functionality
> > > > of this field.
> > > >
> > > > Thanks,
> > > >
> > > > kdl n't know if this has been addressed yet, but I assume it is a
> > common request.
> > > >
> > > > I would like to add more choices for the status field. Since these
> are
> > predefined by the
> > > > system, is there an easy way to do this? Ideally, I wish status
> was a
> > user-defined
> > > > field; however, I realize that might complicate or take away from
> the
> > the functionality
> > > > of this field.
> > > >
> > > > Thanks,
> > > >
> > > > kdl
> > > >
> > > > --
> > > > Kelly D. Lucas
> > > > lucaskeli at fastmail.fm
> > > >
> > > >
> ------------------------------------------------------------------
> > --------------
> > > > _______________________________________________
> > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > > >
> > > > RT Developer and Administrator training is coming to LA, DC and
> > Frankfurt this spring
> > > > and summer.
> > > > http://bestpractical.com/services/training.html
> > > >
> > > > Sign up early, as class space is limited.
> > >
> > > --
> > > Jan Algermissen
> http://www.topicmapping.com
> > > Consultant & Programmer
> http://www.gooseworks.org
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > RT Developer and Administrator training is coming to LA, DC and
> > Frankfurt this spring and summer.
> > > http://bestpractical.com/services/training.html
> > >
> > > Sign up early, as class space is limited.
> > >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > RT Developer and Administrator training is coming to LA, DC and
> Frankfurt
> > this spring and summer.
> > http://bestpractical.com/services/training.html
> >
> > Sign up early, as class space is limited.
>
>