[rt-users] rt-users at lists.bestpractical.com

[J. Sloan]

On Wed, 23 Jun 2004, RT-User wrote:

> Hi everybody,
>
> does anyone of you have a solution for the following problem:
>
> We would like to have a kind of resubmission in RT. To put it in other
> words, if we stall a ticket, we would like to have the opportunity to
> set a specific date on which the ticket is reopened again.
>
> What would be the best way to perform this?

We set the Due Date and have a cron job which reopens stalled tickets when
the Due Date has been reached.

Simple but effective.

John