[rt-users] Is it possible to assign a value in hours to the due date?

[Fernando Claros]

Hi, 

I would need some tickets to be worked in within hours, sometimes. Though I
am using the method shown in manual (thanks Luke Hankins), I still need to
track some tickets closer, so I really would like to know if it is possible
to assign a value lesser than a day (let's say, 12 hours) to the "Request
should be due in" field in the Queue settings?

 

Thanks a lot

 

Fernando Claros de Luna

CAPSiDE

 <mailto:fclaros at capside.com> fclaros at capside.com
Phone +34 934 266 731

 

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