[rt-users] Inserting tickets directly to database

[Wilson Abigaba]

Use a perl script or even php

The table for ticket headers and details is "Tickets"

And for the content(message body and attachments) is "Attachments".

Actually for me i play with that database alot....I have a system where
tickets are resolved automatically and sends a confirmation mail but the
logic is just
mysql> update Tickets set Status='Resolved' where Id=$TicketId;
assinging Tickets owners and owners sent mail,
mysql> update Tickets set Owner=$UserId where id=$Tickeid;

And so on...just get fluent with your scripting languages but don't delete
some initial database info like the system group, the system users, etc. If
you do, then go to /path/to/rt/etc/initialdata and do the necessary.

Guys at work also refused to always login to Our RT so they just send mail
(and tickets are created), then resolve by also sendiing mail.


  -----Original Message-----
  From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Jonas Lindvall
(AllTele)
  Sent: Tuesday, June 29, 2004 11:45 AM
  To: rt-users at lists.bestpractical.com
  Subject: [rt-users] Inserting tickets directly to database


  Is there any good way to do this. I have a set of
  about 4000 tickets from our old text based simple system.

  And importing thoose to RT is probably pretty
  simple if i just could figure out how to add a
  ticket manually, anyone can help??

  ./Jonas Lindvall
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040629/a980e5af/attachment.htm>