[rt-users] Re: Inserting tickets directly to database

[Jonas Lindvall (AllTele)]

Is there any way to insert a ticket using the command line libary and giving
it a certain id number??

./Jonas
----- Original Message ----- 
From: "seph" <seph at directionless.org>
To: "Wilson Abigaba" <wilson at cfi.co.ug>
Cc: "Jonas Lindvall (AllTele)" <jonas.lindvall at alltele.se>;
<rt-users at lists.bestpractical.com>
Sent: Tuesday, June 29, 2004 1:21 PM
Subject: Re: Inserting tickets directly to database


> >>   And importing thoose to RT is probably pretty
> >>   simple if i just could figure out how to add a
> >>   ticket manually, anyone can help??
> >
> > The table for ticket headers and details is "Tickets"
>
> While you can directly edit the database, it's not recommended. Using
> the RT api (perl libraries) or writing a wrapper around the command
> line client will be less error prone.
>
> seph
>