[rt-users] Overriding Precedence Header

[Jason Grigsby]

RT sends it's mail out with a mail header specifying the Precedence as 
being "bulk." We're now running into issues where customer's mail 
server (and all EZMLM lists by default) drop any mail with the 
precedence set to bulk as being junk mail or in the case of EZMLM 
autoresponders.

I'd like to override the precedence. I found the relevant code, but I 
had a couple of questions:

1. Is there any problem with changing the precedence? I see several 
places that look like RT evaluates the precedence of incoming email. 
I'm concerned that RT may be expecting it's own mail to have precedence 
or bulk as a safeguard against mail loops or something. Am I being 
paranoid?

2. Is there a way to set the precedence without editing a local copy of 
the mail subroutine? Is it a configuration option somewhere I missed? 
Can I set it in the scripts?

3. Has anyone done this before who can share with me how you set it up?

I apologize if this has been answered in the past. HTDig doesn't appear 
to be working right now so I was unable to search the mailing list 
archives.

Thank You,

Jason