[rt-users] Overriding Precedence Header

[Alex Vandiver]

On Tue, 2004-06-29 at 19:17, Jason Grigsby wrote: 
> 1. Is there any problem with changing the precedence? I see several 
> places that look like RT evaluates the precedence of incoming email. 
> I'm concerned that RT may be expecting it's own mail to have precedence 
> or bulk as a safeguard against mail loops or something. Am I being 
> paranoid?
RT, ironically, does the same thing as EZLM -- it uses the Precedence:
header to drop mail from autoresponders and the like.  It uses a
separate flag for loop detection, X-RT-Loop-Prevention.  Hence, changing
the precedence of outgoing mail won't break anything.

> 2. Is there a way to set the precedence without editing a local copy of 
> the mail subroutine? Is it a configuration option somewhere I missed? 
> Can I set it in the scripts?
It can be set in the templates; simply add a Precedence: line to the
headers.  This will override the default value of "bulk" that is set in
RT::Actions::SendMail.  This is probably preferable to having to apply a
local patch to the code.
 - Alex

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