[rt-users] Problems with ticket openning (RT 2.0.15/FastCGI/Apache 2.0.40)

[Polivanov, Michael]

I have installed a new instance of RT with separate perl instance (5.8.3) only for RT. I am using apache 2.0.40 (later i will move 2.0.48) with FastCGI (the dist is RH 9.0). Everything works ok, but every new ticket results in following errors in apache log:

[Mon Mar 01 11:37:57 2004] [error] [client 10.251.154.197] FastCGI: server "/opt/rt/2.0.15/bin/mason_handler.fcgi" stderr: DBD::mysql::st execute failed: Column 'Keyword' cannot be null at /opt/rt/perl/5.8.3/lib/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 410, <GEN44> line 1414., referer: https://xxxxx/Ticket/Create.html?Queue=8

[Mon Mar 01 11:37:57 2004] [error] [client 10.251.154.197] FastCGI: server "/opt/rt/2.0.15/bin/mason_handler.fcgi" stderr: RT::Handle=HASH(0x8b53850) couldn't execute the query 'INSERT INTO ObjectKeywords (Keyword, KeywordSelect, ObjectId, ObjectType) VALUES (?, ?, ?, ?)' at /opt/rt/perl/5.8.3/lib/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 417, <GEN44> line 1414., referer: https://xxxxx/Ticket/Create.html?Queue=8

[Mon Mar 01 11:38:00 2004] [error] [client 10.251.154.197] FastCGI: server "/opt/rt/2.0.15/bin/mason_handler.fcgi" stderr: DBD::mysql::st execute failed: Column 'Keyword' cannot be null at /opt/rt/perl/5.8.3/lib/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 410, <GEN44> line 1414., referer: https://xxxxx/Ticket/Create.html?Queue=8

[Mon Mar 01 11:38:00 2004] [error] [client 10.251.154.197] FastCGI: server "/opt/rt/2.0.15/bin/mason_handler.fcgi" stderr: RT::Handle=HASH(0x8b53850) couldn't execute the query 'INSERT INTO ObjectKeywords (Keyword, KeywordSelect, ObjectId, ObjectType) VALUES (?, ?, ?, ?)' at /opt/rt/perl/5.8.3/lib/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 417, <GEN44> line 1414., referer: https://xxxxx/Ticket/Create.html?Queue=8

The ticket self is opened without any problems and is also usable. Does anyone have a tip for me, how i can get rid of this errors?

Kr,

Michael Polivanov
Linux System Administrator 
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