[rt-users] Problems with 3.0.9

[Ruslan U. Zakirov]

Ronald Vyhmeister wrote:
> NotifyActor was not set to 1, but it is set to 1 now... same result...
> 
> I restarted apache-perl... 
> 
> any further ideas?  

No ideas about problem except scrip configuration.

"No recipients found. Not sending." Mean that rt has collected all 
recipients then filter array and get empty list.

What is exactly scrip description which you want to trigger? And what 
are you doing to trigger it?

		Sorry, Ruslan.

PS: Always reply to list too.

> 
> Ron
> 
> --------------------------------------
> Ronald Vyhmeister, PhD
> rvyhmeister at aiias.edu
> Chairman, Business Department
> AIIAS
> Technology is dominated by two kinds of people:
> Those who manage what they do not understand and
> those who understand that which they do not manage. 
> 
> 
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
> Sent: Tuesday, March 02, 2004 8:35 PM
> To: Ronald Vyhmeister
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Problems with 3.0.9
> 
> By default action actor not notified unless you set $NotifyActor to 1 in 
> config.
> Then look in your scrips better may be you've forgot somebody notifications.
> 
> 		Good luck. Ruslan.
> Ronald Vyhmeister wrote:
> 
>>I've installed 3.0.9 clean on a debian server, adjusted postgres to allow
>>local connections... and all works fine, except...  If I reply to an
> 
> e-mail,
> 
>>this is what I get... and even when I use the web interface to reply, I
> 
> get
> 
>>the same error...  Interestingly, the requestor e-mail is set correctly.
>>Any other ideas?
>>
>>Thanks,
>>
>>Ron
>>
>>Mar  2 15:32:54 mba RT: Converting 'us-ascii' to 'utf-8' for text/plain -
>>RE: [m
>>ba.aiias.edu #38] AutoReply: New fake problem
>>Mar  2 15:32:54 mba RT: Found a ticket ID. It's 38
>>Mar  2 15:32:54 mba RT: RT::Scrip=HASH(0x9873088): Couldn't prepare Open
>>Tickets
>> (/usr/share/perl5/RT/Scrip_Overlay.pm:346)
>>Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.17.8335604243324 at mba.aiias.edu>
>>#38/75 -
>> Scrip 4  (/usr/share/perl5/RT/Action/SendEmail.pm:92)
>>Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.17.8335604243324 at mba.aiias.edu>
> 
> No
> 
>>reci
>>pients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
>>Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.11.9769624133094 at mba.aiias.edu>
>>#38/75 -
>> Scrip 5  (/usr/share/perl5/RT/Action/SendEmail.pm:92)
>>Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.11.9769624133094 at mba.aiias.edu>
> 
> No
> 
>>reci
>>pients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
>>Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.12.697119316811 at mba.aiias.edu>
>>#38/75 -
>>Scrip 6  (/usr/share/perl5/RT/Action/SendEmail.pm:92)
>>Mar  2 15:32:54 mba RT: <rt-3.0.9-38-75.12.697119316811 at mba.aiias.edu>  No
>>recip
>>ients found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
>>Mar  2 15:32:55 mba postfix/local[31175]: E514432E75:
> 
> to=<rt at mba.aiias.edu>,
> 
>>rel
>>ay=local, delay=2, status=sent ("|/usr/bin/rt-mailgate --queue general
>>--action
>>correspond --url http://localhost/rt")
>>--------------------------------------
>>Ronald Vyhmeister, PhD
>>rvyhmeister at aiias.edu
>>Chairman, Business Department
>>AIIAS
>>Technology is dominated by two kinds of people:
>>Those who manage what they do not understand and
>>those who understand that which they do not manage. 
>>
>>
>>
>>_______________________________________________
>>rt-users mailing list
>>rt-users at lists.bestpractical.com
>>http://lists.bestpractical.com/mailman/listinfo/rt-users
>>
>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
>