[rt-users] User Defined Scripts in RT 3.0.9

[Ruslan U. Zakirov]

Don't forget about one empty line in template.
First lines until one empty are for headers override.

Next, in RT_SiteConfig:

Set($NotifyActor, '1');
If you are requestor and replier at the same time then this option 
should help.
		Best regards. Ruslan.	

PS: Somebody post report that he get notification only if he reply with 
superuser right via WebUI. I didn't reproduce it on my machine, but he 
gave cut of log where we can see wierd behavior.

HAM MI-IH / Torsten Brumm wrote:
> Hi @ all,
> 
> and another one from me.
> 
> OK, i think i'm too stupid, but i can't find a solution.
> 
> I have created a new script under a specified queue. i have also created a
> template (only with some words in the content part). But if i send a reply
> (via WebUI) the scripts seems not to work.
> 
> Here is my script:
> 
> Description: Verweiss
> Condition: On Correspond
> Custom Conditions: none
> Action: Notify Requestor
> Custom action preparation code: none
> Custom action cleanup code: none
> Stage: TransactionCreate
> Template: Template_Verweiss
> 
> Under Templates:
> 
> Name: Template_Verweiss
> Description: blahblahblah
> Content: blablabla
> 
> OK, if i go to a ticket in this queue and send a reply, this script don't
> attach the Text from the Template.
> 
> I think, i'm to stupid with the scripting.....
> 
> Torsten