AW: [rt-users] User Defined Scripts in RT 3.0.9

[Ruslan U. Zakirov]

Glad to hear it.

ps: Always reply to list too, You have to inform other folks that you've 
solved your problem. Then they will not spend thier time and learn 
caveats that could beat them.

		Good luck. Ruslan.
HAM MI-IH / Torsten Brumm wrote:
> Hi Ruslan,
> 
> thanks, the blank line in Template was the problem !!!
> 
> Torsten
> 
> -----Ursprungliche Nachricht-----
> Von: Ruslan U. Zakirov [mailto:cubic at acronis.ru]
> Gesendet: Dienstag, 2. Marz 2004 16:52
> An: HAM MI-IH / Torsten Brumm
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] User Defined Scripts in RT 3.0.9
> 
> 
> Don't forget about one empty line in template.
> First lines until one empty are for headers override.
> 
> Next, in RT_SiteConfig:
> 
> Set($NotifyActor, '1');
> If you are requestor and replier at the same time then this option
> should help.
> 		Best regards. Ruslan.
> 
> PS: Somebody post report that he get notification only if he reply with
> superuser right via WebUI. I didn't reproduce it on my machine, but he
> gave cut of log where we can see wierd behavior.
> 
> HAM MI-IH / Torsten Brumm wrote:
> 
>>Hi @ all,
>>
>>and another one from me.
>>
>>OK, i think i'm too stupid, but i can't find a solution.
>>
>>I have created a new script under a specified queue. i have also created a
>>template (only with some words in the content part). But if i send a reply
>>(via WebUI) the scripts seems not to work.
>>
>>Here is my script:
>>
>>Description: Verweiss
>>Condition: On Correspond
>>Custom Conditions: none
>>Action: Notify Requestor
>>Custom action preparation code: none
>>Custom action cleanup code: none
>>Stage: TransactionCreate
>>Template: Template_Verweiss
>>
>>Under Templates:
>>
>>Name: Template_Verweiss
>>Description: blahblahblah
>>Content: blablabla
>>
>>OK, if i go to a ticket in this queue and send a reply, this script don't
>>attach the Text from the Template.
>>
>>I think, i'm to stupid with the scripting.....
>>
>>Torsten
> 
> 
>