[rt-users] Display more than 10 tickets.

[Mike Husband]

Pardon my ignorance.
Could someone please explain what difference the two approaches would make?
i.e. copying all or only part of RT_Config.pm to RT_SiteConfig.pm.

I would think there might be a small time penalty in starting apache,
but after that there would be no difference?  Yes/no?
Or is it a programming style issue?

Either way one would want a mechanism to see what variables have changed
in the default file between releases.

Thanks.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Russ Roff
Sent: Wednesday, 3 March 2004 10:02 AM
To: Phil Homewood; 'RT users'
Subject: Re: [rt-users] Display more than 10 tickets.


I'll defer to the veteran poster here.  My advise was based solely on the RT
3.0 manual, page 13, item 7 (as well as my configuration):

"7) Edit etc/RT_SiteConfig.pm in your RT installation directory, by
specifying any values you need to change from the defaults. If
RT_SiteConfig.pm is blank, start by copying the all the settings in
RT_Config.pm."

Not trying to give bad advise.  My apologies.
Regards,
Russ
----- Original Message -----
From: "Phil Homewood" <pdh at snapgear.com>
To: "'RT users'" <rt-users at lists.fsck.com>
Sent: Tuesday, March 02, 2004 6:50 PM
Subject: Re: [rt-users] Display more than 10 tickets.


> Russ Roff wrote:
> > The RT_SiteConfig.pm file needs to be copied from RT_Config.pm (in the
same
> > directory), then modified appropriately.  After modifications, restart
> > Apache for changes to take effect.
>
> Please don't do that.
>
> You should only copy the individual settings you wish to change
> into RT_SiteConfig, not the whole RT_Config.
> --
> Phil Homewood, Systems Janitor, http://www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
> SnapGear - A CyberGuard Company