[rt-users] a user that can 'take', but not 'steal'

[Michael Pilz]

hi
i have the same situation with RT 3.0.6
and yes the steal works
mfg

>An acl check probably needs to be added to he UI. Does the
> Steal actually work?


>>On Fri, Jan 16, 2004 at 04:46:20PM -0500, Tom Limoncelli wrote:
>> (RT 3.0.8)
>> 
>> I'm trying to create a "group" that I can put people into
>> if I want them to be able to "take" a ticket but not "steal"
>> 
>> I've created a group called "Group2", and then I went into RT
>> Configuration -> Queues -> { selected the queue } -> Group Rights
>> Under "User defined groups" I saw "Group2" listed and I added these bits:
>> 		CommentOnTicket
>>  		CreateTicket
>>  		DeleteTicket
>>  		OwnTicket
>>  		ReplyToTicket
>>  		SeeQueue
>>  		ShowTicket
>>  		ShowTicketComments
>>  		TakeTicket
>> 
>> I did *not* add "StealTicket".  However, "Steal" still appears in the
>> "Reply | Steal | Comment | Extract Article" bar.
>> 
>> Any ideas?
>> 
>> Thanks!
>> --tal


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Michael Pilz          Maurer IT Systemlösungen KEG
                                     Projektleiter

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