[rt-users] second-level sort

[Adam Hirsch]

Mike Husband (m.husband at leadup.com.au) wrote:

> I think the default sort order is by ticket priority,
> but if you select any queue you can choose the sort order
> by clicking on headers

Right, the issue is when one has it sorted by owner, and want to see the
tickets owned by a given person in chronological order... make sense?

i.e. if I've got the queue grouped by owner, and I'm looking at regis'
tickets, they're in some weird, nondeterministic order:

27189   NETWORK: more fun with netflow  new             ops     regis           0
        regis at upyournose.com            4 months        -       4 months        0
31037   Office users accessing Pluto    open            ops     regis           0
        rbouchard at upyournose.com        3 weeks         -       3 weeks         0
31066   switch configuration            open            ops     regis           50
        mikem at upyournose.com            3 weeks         -       2 weeks         0
23645   NETWORK: investigate gear       open            ops     regis           10
        regis at upyournose.com            7 months        -       7 months        0
31352   NETWORK: what time is it?       new             ops     regis           0
        regis at upyournose.com            2 weeks         -       12 days         0
31635   NETWORK: managability           new             ops     regis           0
        regis at upyournose.com            8 days          -       8 days          0
31133   NETWORK: tracking performance   open            ops     regis           0
        regis at upyournose.com            3 weeks         -       12 days         0
26046   NETWORK: verify failover        new             ops     regis           30
        regis at upyournose.com            5 months        -       5 months        0

in RT2, they'd be grouped by owner, but then in numeric ticket order within
each person's tickets.

Anyone else seen this?

Adam

-- 
Schmendiman: Remember, the shortest distance between two points is a foot and
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     - Steve Martin, _Picasso at the Lapin Agile_              <adam at baz.org>