[rt-users] Problem with searching for requestor email address in RT 3.0.9?

[Daniel E. Eisenbud]

On Tue, Mar 02, 2004 at 11:52:53AM -0500, Daniel E. Eisenbud <eisenbud at cbio.mskcc.org> wrote:
> On Tue, Mar 02, 2004 at 11:38:54AM -0500, Daniel E. Eisenbud <eisenbud at cbio.mskcc.org> wrote:
> > I recently upgraded from RT 3.0.5 to 3.0.9.  While I was at it, I added
> > the suggested indices and converted from myISAM to InnoDB tables, though
> > I doubt that those things caused the problem I'm seeing now.
> > 
> > Searching for requestors' email addresses seems not to work at all.  I
> > enter an address, hit search, RT thinks for a while, and then shows a
> > list of tickets, but the same list as before.  And the search term
> > hasn't been added to the list of search terms.
> > 
> > Do I need to do something like force perl to more thoroughly reload
> > things, or?  I've restarted apache since the upgrade, of course, and
> > 3.0.9 besides that seems to be running just fine.
> 
> Just to clarify, I just stopped and then started apache, and the problem
> persists.

We're still seeing this.  Apparently nobody else is seeing it, or I'm
sure there would be lots of bug reports.  Does anyone have any hints
about how to start debugging?

Thanks,
Daniel

-- 
Daniel E. Eisenbud
eisenbud at cbio.mskcc.org
Computational Biology Center
Memorial Sloan-Kettering Cancer Center