[rt-users] OnCorrespond Open Ticket

[Rabbie Zalaf]

Hello All
 
Can someone plesase tell me how I can configure a Scrip so that when a
ticket is resolved and the requestor replies again, the ticket is re-opened?
 
Thanks.
 
Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
<http://www.leadingedgeinternet.net.au/>  
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