[rt-users] RT3: Sending auto-response as different user

[David M Dennis]

Just the default "Autorespond" template;

Subject: AutoReply: {$Ticket->Subject}


Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
	"{$Ticket->Subject()}",
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].

Please include the string:

         [{$rtname} #{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                        Thank you,
                        {$Ticket->QueueObj->CorrespondAddress()}

-------------------------------------------------------------------------
{$Transaction->Content()}


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Wed, 10 Mar 2004, Andy Harrison wrote:

>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> On Wed, 10 Mar 2004 11:32:08 -0800 (PST), David M Dennis wrote
> Subject: "Re: [rt-users] RT3: Sending auto-response as different user"
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> > When I did this (sorry didnt say in mail) the result was this mail header:
> >
> >  From: nobody <nobody at mycompany.net>
> >  Reply-To: my-rt at mycompany.net
> >  To: dmd at speakeasy.org
> >
> >  what I wanted it to be instead was
> >
> >  From: My RT Instance <my-rt at mycompany.net>
> >  Reply-To: My RT Instance <my-rt at mycompany.net>
> >  To: dmd at speakeasy.org
>
> Cut and paste the template that you are using so that we can see it.
>
>
> --
> Andy Harrison
> (full headers for details)
>
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>