[rt-users] RT3: Sending auto-response as different user

[Ruslan U. Zakirov]

Look below...

David M Dennis wrote:
> Just the default "Autorespond" template;
> 
> Subject: AutoReply: {$Ticket->Subject}
From: ...
Reply-To: ...
> 
> 
> Greetings,
> 
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
> 	"{$Ticket->Subject()}",
> a summary of which appears below.
> 
> There is no need to reply to this message right now.  Your ticket has been
> assigned an ID of [{$rtname} #{$Ticket->id()}].
> 
> Please include the string:
> 
>          [{$rtname} #{$Ticket->id}]
> 
> in the subject line of all future correspondence about this issue. To do so,
> you may reply to this message.
> 
>                         Thank you,
>                         {$Ticket->QueueObj->CorrespondAddress()}
> 
> -------------------------------------------------------------------------
> {$Transaction->Content()}
> 
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
> 
> On Wed, 10 Mar 2004, Andy Harrison wrote:
> 
> 
>>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>On Wed, 10 Mar 2004 11:32:08 -0800 (PST), David M Dennis wrote
>>Subject: "Re: [rt-users] RT3: Sending auto-response as different user"
>>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>
>>
>>>When I did this (sorry didnt say in mail) the result was this mail header:
>>>
>>> From: nobody <nobody at mycompany.net>
>>> Reply-To: my-rt at mycompany.net
>>> To: dmd at speakeasy.org
>>>
>>> what I wanted it to be instead was
>>>
>>> From: My RT Instance <my-rt at mycompany.net>
>>> Reply-To: My RT Instance <my-rt at mycompany.net>
>>> To: dmd at speakeasy.org
>>
>>Cut and paste the template that you are using so that we can see it.
>>
>>
>>--
>>Andy Harrison
>>(full headers for details)
>>
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>>
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>>
> 
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