[rt-users] Reply problems

Kevin Moran kmoran at servecentric.com
Fri Mar 12 02:59:41 EST 2004


Hi all,

I am having the problem that I cannot reply to any tickets.  When a
ticket is created or resolved the requestor is informed but when I try
to reply to a ticket the reply doesn't get sent.  I am using postfix and
here are the details from /etc/aliases

Support: "|/opt.rt3/bin/rt-mailgate --queue support --action correspond
--url http://sc-rtxxxxxxxxxx/"
Support-comment: "|/opt.rt3/bin/rt-mailgate --queue support --action
comment --url http://sc-rtxxxxxxxxxx/"

And here is my scrip

On Correspond Notify Requestors, Ccs and AdminCcs as Comment with
template Correspondence 

If anyone can help that would be great.
Regards,
Kevin



More information about the rt-users mailing list