[rt-users] REPOST: ShowTickets permissions problem.

[Todd Chapman]

Hello everyone. This is a problem I really need to
solve soon. If you could take a quick look I 
would really appreciate it.

I have a user, call him Bob, who is a member of an RT3 group
called Admins. A ticket is created in which the Admins group
is an AdminCc watcher.

I set up the Global group rights for the AdminCc role to
include:
 CommentOnTicket
 DelegateRights
 OwnTicket
 ReplyToTicket
 SeeQueue
 ShowTicket
 ShowTicketComments
 StealTicket
 TakeTicket


But Bob can't even see the ticket. If I make Bob and AdminCc
to the ticket directly (not as a member of the Admin group)
Bob can see the ticket just fine.

Can anyone suggest what I might be doing wrong?

Thanks!

-Todd