[rt-users] REPOST: ShowTickets permissions problem.

[Todd Chapman]

That is not working either. To clarify, if I add the
user directly to the role it works fine. But if I
add a group to the role and the user is a member
of the group it doesn't work. This is the same
behavior for queue AdminCc and ticket AdminCc.

-Todd

On Fri, Mar 12, 2004 at 05:36:22PM +0300, Ruslan U. Zakirov wrote:
> Todd Chapman wrote:
> >Hello everyone. This is a problem I really need to
> >solve soon. If you could take a quick look I 
> >would really appreciate it.
> >
> >I have a user, call him Bob, who is a member of an RT3 group
> >called Admins. A ticket is created in which the Admins group
> >is an AdminCc watcher.
> >
> >I set up the Global group rights for the AdminCc role to
> >include:
> > CommentOnTicket
> > DelegateRights
> > OwnTicket
> > ReplyToTicket
> > SeeQueue
> > ShowTicket
> > ShowTicketComments
> > StealTicket
> > TakeTicket
> As I remember Jesse said that RT only check queue role only not ticket 
> AdminCc-role. Something like this, I don't remember exactly.
> So you should add group to queue watchers as AdminCc.
> 
> 		Good luck. Ruslan.
> >
> >
> >But Bob can't even see the ticket. If I make Bob and AdminCc
> >to the ticket directly (not as a member of the Admin group)
> >Bob can see the ticket just fine.
> >
> >Can anyone suggest what I might be doing wrong?
> >
> >Thanks!
> >
> >-Todd
> >
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> >
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