[rt-users] REPOST: ShowTickets permissions problem.

[Ruslan U. Zakirov]

Todd Chapman wrote:
> Hello everyone. This is a problem I really need to
> solve soon. If you could take a quick look I 
> would really appreciate it.
> 
> I have a user, call him Bob, who is a member of an RT3 group
> called Admins. A ticket is created in which the Admins group
> is an AdminCc watcher.
> 
> I set up the Global group rights for the AdminCc role to
> include:
>  CommentOnTicket
>  DelegateRights
>  OwnTicket
>  ReplyToTicket
>  SeeQueue
>  ShowTicket
>  ShowTicketComments
>  StealTicket
>  TakeTicket
As I remember Jesse said that RT only check queue role only not ticket 
AdminCc-role. Something like this, I don't remember exactly.
So you should add group to queue watchers as AdminCc.

		Good luck. Ruslan.
> 
> 
> But Bob can't even see the ticket. If I make Bob and AdminCc
> to the ticket directly (not as a member of the Admin group)
> Bob can see the ticket just fine.
> 
> Can anyone suggest what I might be doing wrong?
> 
> Thanks!
> 
> -Todd
> 
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