[rt-users] Original ticket Cc addresses (reply to all)

[Ruslan U. Zakirov]

Look in RT_Config for $ParseNewMessageForTicketCcs
Enable this option, I think it's what you are looking for.
		Ruslan.
Patrick LeBoutillier wrote:
> Hi all,
> 
> My users would like have all the original Cc addresses preserved and
> reused when replying to a ticket.
> 
> Here's an example:
> 
> Someone opens a ticket in RT by sending a mail:
>   From: joe at domain.tld
>   To: rt at domain.tld
>   Cc: joes_boss at domain.tld
> 
> What I would like is that when a staff user replies to that ticket
> from the Web interface, the Cc field automatically fills up with,
> in this case, joes_boss at domain.tld.
> 
> So:
> - Are these original Cc addresses preserved somewhere?
> - Can they easily be retrieved so that I can implement this feature?
> 
> 
> Thanks a lot,
> 
> Patrick
> 
> 
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