[rt-users] How to search in a Scrip?

[Todd Chapman]

Answering my own question thanks to:

http://lists.fsck.com/pipermail/rt-devel/2003-August/004667.html


This is what I did in the scrip:

my $TicketsObj = RT::Tickets->new($RT::SystemUser);
$TicketsObj->LimitQueue(VALUE => 'Test');
$TicketsObj->LimitCustomField(CUSTOMFIELD => 'OAReqNum', OPERATOR => '=', VALUE => $oa);

if ($TicketsObj->Count == 0) { return 1; }
my $id = undef;
while (my $ticket = $TicketsObj->Next) {
  next if $self->TicketObj->Id == $ticket->Id;
  $id = $ticket->Id;
  last;
}

$id || return 1;

$RT::Logger->debug("Merging ticket " . $self->TicketObj->Id . " into $id because of OA number match.");
$self->TicketObj->MergeInto($id);


1;

On Fri, Mar 12, 2004 at 12:53:55PM -0500, Todd Chapman wrote:
> RT-3.0.9
> 
> I am writing an OnCreate scrip that will search the
> content of the ticket for a certain value. If found
> I want to search a queue for the first ticket with
> that value in a certain custom field. If I find
> a matching ticket I will then merge the new ticket
> into it.
> 
> What I know how to do:
>   -Search content of new ticket
>   -Merge new ticket
> 
> What I don't know how to do:
>   -Build a seach for a ticket
> 
> Do I just call RT::Tickets->new followed
> by a few calls to LimitQueue and LimitCustomField
> and finally loop through the tickets?
> 
> 
> Anyone have a code sample to get me started?
> 
> Thanks!
> 
> -Todd
> 
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