[rt-users] How to search in a Scrip?

[Todd Chapman]

RT-3.0.9

I am writing an OnCreate scrip that will search the
content of the ticket for a certain value. If found
I want to search a queue for the first ticket with
that value in a certain custom field. If I find
a matching ticket I will then merge the new ticket
into it.

What I know how to do:
  -Search content of new ticket
  -Merge new ticket

What I don't know how to do:
  -Build a seach for a ticket

Do I just call RT::Tickets->new followed
by a few calls to LimitQueue and LimitCustomField
and finally loop through the tickets?


Anyone have a code sample to get me started?

Thanks!

-Todd