[rt-users] set automatically the owner of a new ticket

Stefan Kornhuber stefan at kornhuber.com
Sun Mar 14 13:39:49 EST 2004


Hello,

Systeminfo: RT 3.0.9

I have following problem:
Another management system will send mails with an additional owner 
information in the header to rt especially for one owner.

How could I create a script, which set the owner depending on the 
additional header information?

thx for your help.
Steve



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