[rt-users] set automatically the owner of a new ticket

[Todd Chapman]

This script should work. Change MyHeader and fred to the
appropriate values.

Description: Set Owner
Condition: OnCreate
Action: User Defined
Custom action preparation code: 
1;
Custom action cleanup code:
if ($self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader') eq 'fred') {
    $self->TicketObj->SetOwner('fred');
}
else {
    return 1;
}

Stage: TransactionCreate
Template: Global template Autoreply

On Sun, Mar 14, 2004 at 07:39:49PM +0100, Stefan Kornhuber wrote:
> Hello,
> 
> Systeminfo: RT 3.0.9
> 
> I have following problem:
> Another management system will send mails with an additional owner 
> information in the header to rt especially for one owner.
> 
> How could I create a script, which set the owner depending on the 
> additional header information?
> 
> thx for your help.
> Steve
> _______________________________________________
> rt-users mailing list
> rt-users at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm