[rt-users] RT-Attach-Message

[Chris Ridd]

On 15/3/04 11:05 am, Ruslan U. Zakirov <cubic at acronis.ru> wrote:

> Chris Ridd wrote:
>> The April 13 2003 draft of the manual notes that the "latest" version of RT
>> supports the inclusion of original messages as attachments instead of
>> inline.
>> 
>> I tried changing the autoreply template so that the heading was just:
>> 
>> RT-Attach-Message: yes
> This adds not all parts of mail as attachments.

What does it add?

>> Subject: AutoReply: {$Ticket->Subject}
>> 
>> I removed the trailing {$Transaction->Content()} stuff because I didn't want
>> the content twice.
> You shouldn't remove this.

If the message isn't being attached as I hoped, then I agree I need to
restore this code. 

>> Unfortunately the autoreply messages do not contain the original message as
>> an attachment. Since the content is also no longer inline, I assume the
>> template's being used correctly. No errors are being logged by RT.
> Now you can't add orig message as attachment.

OK, so is this feature mis-described in the documentation?

Cheers,

Chris