[rt-users] RT-Attach-Message

[Ruslan U. Zakirov]

Chris Ridd wrote:
> The April 13 2003 draft of the manual notes that the "latest" version of RT
> supports the inclusion of original messages as attachments instead of
> inline.
> 
> I tried changing the autoreply template so that the heading was just:
> 
> RT-Attach-Message: yes
This adds not all parts of mail as attachments.
> Subject: AutoReply: {$Ticket->Subject}
> 
> I removed the trailing {$Transaction->Content()} stuff because I didn't want
> the content twice.
You shouldn't remove this.
> 
> Unfortunately the autoreply messages do not contain the original message as
> an attachment. Since the content is also no longer inline, I assume the
> template's being used correctly. No errors are being logged by RT.
Now you can't add orig message as attachment.
> 
> Has anyone else tried this feature? Successfully? ;-)
> 
> Cheers,
> 
> Chris
>