[rt-users] RT3: Statistics not plotting graphs (fwd)

[Kelly F. Hickel]

Do you have RTFM installed, and if so, what version?


-- 
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com
 

> -----Original Message-----
> From: David M Dennis [mailto:dmd at speakeasy.org]
> Sent: Tuesday, March 16, 2004 12:07 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT3: Statistics not plotting graphs (fwd)
> 
> Follow-up on this:
> 
> When attempting to view image in the Statistics package's generated
> graphs,
> using png, the browser prints a lot of high ascii.
> 
> (diamond)PNG(4 chars)
> IHDR(many more chars)
> 
> Versions I'm using:
> 
> RT 3.0.9
> perl 5.8.3
> libgd-2.0.15
> GD::Graph 1.53 (actually the code comments say its 1.53, but
> perl -e 'use GD::Graph; print "$GD::Graph::VERSION\n"'; reports 1.43
> 
> And in httpd.conf we have support;
> 
> AddType image/png png
> AddType image/x-png png
> 
> What happens is the statistics seem to work, I have real data on
tickets
> for my
> queues, but I get broken graphics. The link to the graphic will have
> something
> like:
> 
>
http://myserver.mydomain.com/Statistics/Resolution/Elements/Chart?x_labe
ls
>
=Mon%208,Tue%209,Wed%2010,Thu%2011,Fri%2012&data1=11308,41,731,81662,34
> 
> But we get the broken icon thingie instead of a grapic plot.
> 
> This has been verified in mozilla firebird 1.5, netscape 7, and IE6.
> 
> So could someone clue me in as to whats missing -- that the Statistics
> package works is great, but that I cannot get it to draw graphics is
> frustrating.
> 
> Thanks for all the help, you guys do good work, this is obviously
> a great set of packages.  Any help appreciated...
> 
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
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