[rt-users] RT3: Statistics not plotting graphs (fwd)

[David M Dennis]

I do have RTFM 2.0.2 installed .


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Tue, 16 Mar 2004, Kelly F. Hickel wrote:

> Do you have RTFM installed, and if so, what version?
>
>
> --
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
>
>
> > -----Original Message-----
> > From: David M Dennis [mailto:dmd at speakeasy.org]
> > Sent: Tuesday, March 16, 2004 12:07 PM
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] RT3: Statistics not plotting graphs (fwd)
> >
> > Follow-up on this:
> >
> > When attempting to view image in the Statistics package's generated
> > graphs,
> > using png, the browser prints a lot of high ascii.
> >
> > (diamond)PNG(4 chars)
> > IHDR(many more chars)
> >
> > Versions I'm using:
> >
> > RT 3.0.9
> > perl 5.8.3
> > libgd-2.0.15
> > GD::Graph 1.53 (actually the code comments say its 1.53, but
> > perl -e 'use GD::Graph; print "$GD::Graph::VERSION\n"'; reports 1.43
> >
> > And in httpd.conf we have support;
> >
> > AddType image/png png
> > AddType image/x-png png
> >
> > What happens is the statistics seem to work, I have real data on
> tickets
> > for my
> > queues, but I get broken graphics. The link to the graphic will have
> > something
> > like:
> >
> >
> http://myserver.mydomain.com/Statistics/Resolution/Elements/Chart?x_labe
> ls
> >
> =Mon%208,Tue%209,Wed%2010,Thu%2011,Fri%2012&data1=11308,41,731,81662,34
> >
> > But we get the broken icon thingie instead of a grapic plot.
> >
> > This has been verified in mozilla firebird 1.5, netscape 7, and IE6.
> >
> > So could someone clue me in as to whats missing -- that the Statistics
> > package works is great, but that I cannot get it to draw graphics is
> > frustrating.
> >
> > Thanks for all the help, you guys do good work, this is obviously
> > a great set of packages.  Any help appreciated...
> >
> >
> > +-------------------------
> > + Dave Dennis
> > + Seattle, WA
> > + dmd at speakeasy.org
> > + http://www.dmdennis.com
> > +-------------------------
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> >
> > Have you read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm
>