[rt-users] RT3: Statistics not plotting graphs (fwd)

[David M Dennis]

I just should have done the work.

In the time,literally, it took to write this mail,

RTFM 2.0.3rc9 make update installed, and fixed *most* of the
problem !  Thanks for the heads up.

But one graph still doesn't work -- the scatter plot.  All the rest
are working, but the Time to Resolve (scatter plot) is still a broken
png .

Any ideas?


+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------

On Tue, 16 Mar 2004, David M Dennis wrote:

> Thanks for the info!
>
> Will installing a newer version (mindful of the 'official' is 2.02)
> fix this bug?
>
> Is it possible to back out of RTFM entirely?
>
> If I make upgrade on RTFM, does that do anything to existing tickets / queues ?
>
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
>
> On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
>
> > You need to get a more recent version and install that.  There was a bug
> > in RTFM that introduced a blank line into the output, which corrupts the
> > png files.  Jesse released a fix in an RC of RTFM a few months ago, so
> > any fairly recent version should do....
> > -Kelly
> >
> > > -----Original Message-----
> > > From: David M Dennis [mailto:dmd at speakeasy.org]
> > > Sent: Tuesday, March 16, 2004 3:54 PM
> > > To: Kelly F. Hickel
> > > Cc: rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] RT3: Statistics not plotting graphs (fwd)
> > >
> > > I do have RTFM 2.0.2 installed .
> > >
> > >
> > > +-------------------------
> > > + Dave Dennis
> > > + Seattle, WA
> > > + dmd at speakeasy.org
> > > + http://www.dmdennis.com
> > > +-------------------------
> > >
> > > On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
> > >
> > > > Do you have RTFM installed, and if so, what version?
> > > >
> > > >
> > > > --
> > > > Kelly F. Hickel
> > > > Senior Software Architect
> > > > MQSoftware, Inc
> > > > 952.345.8677
> > > > kfh at mqsoftware.com
> > > >
> > > >
> > > > > -----Original Message-----
> > > > > From: David M Dennis [mailto:dmd at speakeasy.org]
> > > > > Sent: Tuesday, March 16, 2004 12:07 PM
> > > > > To: rt-users at lists.bestpractical.com
> > > > > Subject: [rt-users] RT3: Statistics not plotting graphs (fwd)
> > > > >
> > > > > Follow-up on this:
> > > > >
> > > > > When attempting to view image in the Statistics package's
> > generated
> > > > > graphs,
> > > > > using png, the browser prints a lot of high ascii.
> > > > >
> > > > > (diamond)PNG(4 chars)
> > > > > IHDR(many more chars)
> > > > >
> > > > > Versions I'm using:
> > > > >
> > > > > RT 3.0.9
> > > > > perl 5.8.3
> > > > > libgd-2.0.15
> > > > > GD::Graph 1.53 (actually the code comments say its 1.53, but
> > > > > perl -e 'use GD::Graph; print "$GD::Graph::VERSION\n"'; reports
> > 1.43
> > > > >
> > > > > And in httpd.conf we have support;
> > > > >
> > > > > AddType image/png png
> > > > > AddType image/x-png png
> > > > >
> > > > > What happens is the statistics seem to work, I have real data on
> > > > tickets
> > > > > for my
> > > > > queues, but I get broken graphics. The link to the graphic will
> > have
> > > > > something
> > > > > like:
> > > > >
> > > > >
> > > >
> > http://myserver.mydomain.com/Statistics/Resolution/Elements/Chart?x_labe
> > > > ls
> > > > >
> > > >
> > =Mon%208,Tue%209,Wed%2010,Thu%2011,Fri%2012&data1=11308,41,731,81662,34
> > > > >
> > > > > But we get the broken icon thingie instead of a grapic plot.
> > > > >
> > > > > This has been verified in mozilla firebird 1.5, netscape 7, and
> > IE6.
> > > > >
> > > > > So could someone clue me in as to whats missing -- that the
> > Statistics
> > > > > package works is great, but that I cannot get it to draw graphics
> > is
> > > > > frustrating.
> > > > >
> > > > > Thanks for all the help, you guys do good work, this is obviously
> > > > > a great set of packages.  Any help appreciated...
> > > > >
> > > > >
> > > > > +-------------------------
> > > > > + Dave Dennis
> > > > > + Seattle, WA
> > > > > + dmd at speakeasy.org
> > > > > + http://www.dmdennis.com
> > > > > +-------------------------
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.bestpractical.com
> > > > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > > > >
> > > > > Have you read the FAQ? The RT FAQ Manager lives at
> > > > http://fsck.com/rtfm
> > > >
> >
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>