[rt-users] RT3: Statistics not plotting graphs (fwd)

[Kelly F. Hickel]

> -----Original Message-----
> From: David M Dennis [mailto:dmd at speakeasy.org]
> Sent: Tuesday, March 16, 2004 4:49 PM
> To: Kelly F. Hickel
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RT3: Statistics not plotting graphs (fwd)
> 
> Thanks for the info!
> 
> Will installing a newer version (mindful of the 'official' is 2.02)
> fix this bug?
It did for almost everyone.  Be mindful that you may have "local"
versions of some of the RTFM files in your setup, so it might not fix it
unless you clean those out.
> 
> Is it possible to back out of RTFM entirely?
Probably, but I don't know how.
> 
> If I make upgrade on RTFM, does that do anything to existing tickets /
> queues ?
I don't think so, I'd be sure to back things up first.... (the installed
directory and the database).

-Kelly
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
> 
> On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
> 
> > You need to get a more recent version and install that.  There was a
bug
> > in RTFM that introduced a blank line into the output, which corrupts
the
> > png files.  Jesse released a fix in an RC of RTFM a few months ago,
so
> > any fairly recent version should do....
> > -Kelly
> >
> > > -----Original Message-----
> > > From: David M Dennis [mailto:dmd at speakeasy.org]
> > > Sent: Tuesday, March 16, 2004 3:54 PM
> > > To: Kelly F. Hickel
> > > Cc: rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] RT3: Statistics not plotting graphs (fwd)
> > >
> > > I do have RTFM 2.0.2 installed .
> > >
> > >
> > > +-------------------------
> > > + Dave Dennis
> > > + Seattle, WA
> > > + dmd at speakeasy.org
> > > + http://www.dmdennis.com
> > > +-------------------------
> > >
> > > On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
> > >
> > > > Do you have RTFM installed, and if so, what version?
> > > >
> > > >
> > > > --
> > > > Kelly F. Hickel
> > > > Senior Software Architect
> > > > MQSoftware, Inc
> > > > 952.345.8677
> > > > kfh at mqsoftware.com
> > > >
> > > >
> > > > > -----Original Message-----
> > > > > From: David M Dennis [mailto:dmd at speakeasy.org]
> > > > > Sent: Tuesday, March 16, 2004 12:07 PM
> > > > > To: rt-users at lists.bestpractical.com
> > > > > Subject: [rt-users] RT3: Statistics not plotting graphs (fwd)
> > > > >
> > > > > Follow-up on this:
> > > > >
> > > > > When attempting to view image in the Statistics package's
> > generated
> > > > > graphs,
> > > > > using png, the browser prints a lot of high ascii.
> > > > >
> > > > > (diamond)PNG(4 chars)
> > > > > IHDR(many more chars)
> > > > >
> > > > > Versions I'm using:
> > > > >
> > > > > RT 3.0.9
> > > > > perl 5.8.3
> > > > > libgd-2.0.15
> > > > > GD::Graph 1.53 (actually the code comments say its 1.53, but
> > > > > perl -e 'use GD::Graph; print "$GD::Graph::VERSION\n"';
reports
> > 1.43
> > > > >
> > > > > And in httpd.conf we have support;
> > > > >
> > > > > AddType image/png png
> > > > > AddType image/x-png png
> > > > >
> > > > > What happens is the statistics seem to work, I have real data
on
> > > > tickets
> > > > > for my
> > > > > queues, but I get broken graphics. The link to the graphic
will
> > have
> > > > > something
> > > > > like:
> > > > >
> > > > >
> > > >
> >
http://myserver.mydomain.com/Statistics/Resolution/Elements/Chart?x_labe
> > > > ls
> > > > >
> > > >
> >
=Mon%208,Tue%209,Wed%2010,Thu%2011,Fri%2012&data1=11308,41,731,81662,34
> > > > >
> > > > > But we get the broken icon thingie instead of a grapic plot.
> > > > >
> > > > > This has been verified in mozilla firebird 1.5, netscape 7,
and
> > IE6.
> > > > >
> > > > > So could someone clue me in as to whats missing -- that the
> > Statistics
> > > > > package works is great, but that I cannot get it to draw
graphics
> > is
> > > > > frustrating.
> > > > >
> > > > > Thanks for all the help, you guys do good work, this is
obviously
> > > > > a great set of packages.  Any help appreciated...
> > > > >
> > > > >
> > > > > +-------------------------
> > > > > + Dave Dennis
> > > > > + Seattle, WA
> > > > > + dmd at speakeasy.org
> > > > > + http://www.dmdennis.com
> > > > > +-------------------------
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.bestpractical.com
> > > > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > > > >
> > > > > Have you read the FAQ? The RT FAQ Manager lives at
> > > > http://fsck.com/rtfm
> > > >
> >