[rt-users] RT3: Statistics not plotting graphs (fwd)
Kelly F. Hickel
kfh at mqsoftware.com
Tue Mar 16 21:25:46 EST 2004
David,
Some people have just not been able to get the scatter graph to
work, and I haven't been able to figure out why. If I open mine and
pick a queue with some data, and do a view source, the link to the chart
looks like:
<IMG SRC="Elements/Chart?x_labels=longer&marker_size=1&data1=1">
The only obvious thing is that the labels are different, you could save
the source, edit it to look like mine, and see if it works....
--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com
> -----Original Message-----
> From: David M Dennis [mailto:dmd at speakeasy.org]
> Sent: Tuesday, March 16, 2004 8:15 PM
> To: Kelly F. Hickel
> Cc: Chad Waters; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RT3: Statistics not plotting graphs (fwd)
>
> OK. upgraded Statistics to the link provided to version Statistics3-
> 0_1_3.tgz,
> into {RT}/local .
>
> Still have the problem with Time to Resolve (scatter graph) not
plotting a
> graphic png, but rather a broken link.
>
> View image on the scattergraph and I have this:
>
> The image
>
http://myserver.mycompany.com/Statistics/TimeToResolve/Elements/Chart?x_
la
> bels=0,,,,longer&marker_size=1&data1=21,2,1,1,3
> cannot be displayed, because it contains errors.
>
> View properties results in
>
>
http://myserver.mycompany.com/Statistics/TimeToResolve/Elements/Chart?x_
la
> bels=0,,,,longer&marker_size=1&data1=21,2,1,1,3
>
> So we've standardized versions to what is believed to be current in
> Statistics3
> (v0.1.3) and RTFM (v2.0.3 rc 9) . RT is hangin tough at 3.0.9 and the
> underlying things are
>
> perl-5.8.3
> GD::Graph 1.43
> libgd-2.0.15
>
> Any other ideas why the scatter graph is still failing? I get good
> graphics in
> png for the other Statistics (the queues have enough data in them it
> should be
> working..)
>
> Thanks!
>
>
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
>
> On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
>
> > Yes, it does, in html/Statistics/README.
> >
> > Yes, you should install it into {RT}/local.
> >
> > If you installed v0.1.1 into {RT}/local, you probably don't need to
> remove it first, although it wouldn't hurt....
> >
> > -Kelly
> >
> > -----Original Message-----
> > From: David M Dennis [mailto:dmd at speakeasy.org]
> > Sent: Tue 3/16/2004 7:59 PM
> > To: Kelly F. Hickel
> > Cc: Chad Waters; rt-users at lists.bestpractical.com
> > Subject: RE: [rt-users] RT3: Statistics not plotting graphs
(fwd)
> >
> >
> >
> > The kfh/RT/Statistics3-0_1_3.tgz at anonftp.mqsoftware.com that
I
> just got did
> > not have a README....
> >
> > Does it install into {RT}/local ?
> >
> > Should I rm the Statistics v0.1.1 first ?
> >
> > +-------------------------
> > + Dave Dennis
> > + Seattle, WA
> > + dmd at speakeasy.org
> > + http://www.dmdennis.com
> > +-------------------------
> >
> > On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
> >
> > > Yep, but I believe the readme in the newer version specified a
> newer
> > > GD::Graph.....
> > >
> > > BTW, I didn't write it, Harald did, but he passed it on to me
> awhile
> > > back...
> > > -Kelly
> > >
> > > > -----Original Message-----
> > > > From: David M Dennis [mailto:dmd at speakeasy.org]
> > > > Sent: Tuesday, March 16, 2004 7:56 PM
> > > > To: Kelly F. Hickel
> > > > Cc: Chad Waters; rt-users at lists.bestpractical.com
> > > > Subject: RE: [rt-users] RT3: Statistics not plotting graphs
> (fwd)
> > > >
> > > > GD::Graph was the 1.43 that the Statistics3 v1.1 README
> mentioned.
> > > > If that should be newer, the README has to reflect that.
> > > > Not everyone spends hours a day successfully extracting
> information
> > > > out of the RT archives. I know it might come as a shock to
> some...
> > > >
> > > > +-------------------------
> > > > + Dave Dennis
> > > > + Seattle, WA
> > > > + dmd at speakeasy.org
> > > > + http://www.dmdennis.com
> > > > +-------------------------
> > > >
> > > > On Tue, 16 Mar 2004, Kelly F. Hickel wrote:
> > > >
> > > > >
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: Chad Waters [mailto:chad at waterz.net]
> > > > > > Sent: Tuesday, March 16, 2004 5:27 PM
> > > > > > To: rt-users at lists.bestpractical.com
> > > > > > Subject: Re: [rt-users] RT3: Statistics not plotting
graphs
> (fwd)
> > > > > >
> > > > > > I got farther then him...
> > > > > >
> > > > > > All the graphs show except the scatter plot (last one).
> > > > > >
> > > > > > I'm getting this error:
> > > > > > The image
> > > > > >
> > > > >
> > >
>
\x{201C}https://helpdesk.x.com/rt/Statistics/TimeToResolve/Elements/Char
> > > > > t?
> > > > > >
> > > > >
> > >
>
x_labels=0,,,2,,,15,,,,,23,,,,,,42,longer&marker_size=1&data1=4,3,2,2,1,
> > > > > 2,
> > > > > > 3,1,1,1,1,1,1,1,1,1,1,1,12\x{201D} cannot be displayed,
> because it
> > > > > > contains errors.
> > > > > >
> > > > > > That's GD::graph 1.43-1 (from debian unstable
libgd-graph-
> perl)
> > > > > > and the Statistics3 tarball from the contrib download
page.
> > > > > >
> > > > > There's a newer version of statistics, the post describing
it
> is
> > > here:
> > > > > http://lists.fsck.com/pipermail/rt-users/2004-
> January/019992.html
> > > > > (Jesse, can we update the one in Contrib, or put a message
> pointing
> > > > > people where to download the latest?)
> > > > >
> > > > > The version of GD::graph sounds old, I think people have
been
> able
> > > to
> > > > > get it to work with that, but I don't know if it's easy.
> > > > >
> > > > > As the maintainer of Statistics3, I should know just what
> versions
> > > are
> > > > > required, but the truth is that I haven't had much time to
> work on
> > > it.
> > > > > I hope to change that in the coming months, but....
> > > > >
> > > > > -Kelly
> > > > >
> > > > > > -C
> > > > > >
> > > > > > On Tue, Mar 16, 2004 at 01:53:55PM -0800, David M Dennis
> wrote:
> > > > > > > I do have RTFM 2.0.2 installed .
> > > > > > >
> > > > > > >
> > > > > <snip>
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.bestpractical.com
> > > > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > > > >
> > > > > Have you read the FAQ? The RT FAQ Manager lives at
> > > http://fsck.com/rtfm
> > > > >
> > >
> >
> >
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