[rt-users] Email control for RT?

[Ruslan U. Zakirov]

CJ Kucera wrote:
> Hello, list.
> 
> I've been searching around and this seems to have been asked a few
> times, but most of the hits I found were from around 2000, so perhaps
> things have changed since then.
> 
> Is it possible to configure RT in such a way that you can control
> certain aspects of tickets over email?  For instance, adding in an
> "RT-Change-Status" header or something to resolve a ticket without
> going in to the web interface, or "RT-Change-Owner"...  Things like
> that.
> 
> Any way to do this?
Yes. Scrip actions.

Google.

You could get headers:
$Transaction->Message->First->Headers
And there is also other ways.
		Best regards. Ruslan.
> 
> Thanks,
> CJ
>