[rt-users] Email control for RT?

[Ruslan U. Zakirov]

Ruslan U. Zakirov wrote:
> CJ Kucera wrote:
> 
>> Hello, list.
>>
>> I've been searching around and this seems to have been asked a few
>> times, but most of the hits I found were from around 2000, so perhaps
>> things have changed since then.
>>
>> Is it possible to configure RT in such a way that you can control
>> certain aspects of tickets over email?  For instance, adding in an
>> "RT-Change-Status" header or something to resolve a ticket without
>> going in to the web interface, or "RT-Change-Owner"...  Things like
>> that.
>>
>> Any way to do this?
> 
> Yes. Scrip actions.
> 
> Google.
> 
> You could get headers:
> $Transaction->Message->First->Headers
> And there is also other ways.
>         Best regards. Ruslan.
> 
Found solution was on prev week in archive:

Custom action cleanup code:
if 
($self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader') 
eq 'fred') {
     $self->TicketObj->SetOwner('fred');
}
else {
     return 1;
}
1;


>>
>> Thanks,
>> CJ
>>
> 
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