[rt-users] Sending Text instead of HTML e-mail

[Ruslan U. Zakirov]

Adolfo Santiago wrote:
> Hmmm... to clarify, I'm talking about *outgoing* messages, from RT to
> requestors.  Right now, mail we send goes out in HTML format.  We'd like to
> change that plain text format.
If you reply on ticket via mail client and format response in html so 
it's your problem. RT store message and notify others. Send mail in 
plain text form :)
If you use WebUI then _mainline_ RT never use 'HTML'.

Also you could use MTA based solution to convert all incoming mail to 
plain text.

> 
> Any comments about that?

I don't understand problem.
> 
> Thanks!
> 
> Chago
> 
> 
> 
>>-----Original Message-----
>>From: rt-users-bounces at lists.bestpractical.com
>>[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Chad
>>Waters
>>Sent: Wednesday, March 17, 2004 1:07 PM
>>To: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] Sending Text instead of HTML e-mail
>>
>>
>>I think he was referring to how incoming HTML formatted mail is handled.
>>
>>A means to sanitize HTML and convert it into text would be nice.
>>
>>No, the TrustHTMLAttachments option isn't what I'd be looking
>>for. That just parses the HTML
>>and whatever script goodies included.
>>
>>-C
>>
>>On Wed, Mar 17, 2004 at 08:52:11PM +0300, Ruslan U. Zakirov wrote:
>>
>>>Adolfo Santiago wrote:
>>>
>>>>Is there a way to force the e-mails sent through RT to be sent
>>
>>in plain
>>
>>>>text
>>>>format, instead of HTML?
>>>
>>>Huh. RT doesn't use text/html format for outgoing email.
>>>
>>>>Also, if there is such a way, will it affect attachments added to those
>>>>outgoing e-mails?
>>>>
>>>>Thanks!
>>>>
>>>>Chago
>>>>
>>>>
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>>>>
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>>>
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>>
> 
> 
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