[rt-users] Sending Text instead of HTML e-mail

[Michael S. Liebman]

On Wed, Mar 17, 2004 at 09:34:08PM +0300, Ruslan U. Zakirov wrote:
> Adolfo Santiago wrote:
> >Hmmm... to clarify, I'm talking about *outgoing* messages, from RT to
> >requestors.  Right now, mail we send goes out in HTML format.  We'd like to
> >change that plain text format.
> If you reply on ticket via mail client and format response in html so 
> it's your problem. RT store message and notify others. Send mail in 
> plain text form :)
> If you use WebUI then _mainline_ RT never use 'HTML'.

If your mail passes through an Exchange server at some point, it may
silently convert text/plain to text/html. This is an Exchange setting,
however I have only seen it affect mail sent throught the Exchange
server as the first MTA in the path.

Michael
-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"