[rt-users] Cannot Create Ticket Error Again Please Help

[Nick]

I was running RT 3.0.8 and after about two months of solid use every ticket
creation attempt was met by an Internal Error.

[Sat Feb 14 05:28:04 2004] [error]: Couldn't create a ticket group of type
'Requestor' for ticket 1473: Could not create group
(/home/rt/lib/RT/Ticket_Overlay.pm:1314)
[Sat Feb 14 05:28:04 2004] [crit]: Couldn't create ticket groups for ticket
1473. aborting Ticket creation. (/home/rt/lib/RT/Ticket_Overlay.pm:528)
[Sat Feb 14 05:28:04 2004] [crit]: Ticket could not be created due to an
internal error (/home/rt/lib/RT/Interface/Email.pm:579)
[Sat Feb 14 05:28:04 2004] [error]: Create failed: 0 / 0 / Ticket could not
be created due to an internal error
(/home/rt/lib/RT/Interface/Email.pm:583)
[Sat Feb 14 05:39:00 2004] [error]: Couldn't create a ticket group of type
'Requestor' for ticket 1474: Could not create group
(/home/rt/lib/RT/Ticket_Overlay.pm:1314)
[Sat Feb 14 05:39:00 2004] [crit]: Couldn't create ticket groups for ticket
1474. aborting Ticket creation. (/home/rt/lib/RT/Ticket_Overlay.pm:528)
[Sat Feb 14 05:39:00 2004] [error]: WebRT: Ticket could not be created due
to an internal error () (/home/rt/share/html/Elements/Error:53)



I asked around, couldn¹t find anything and was forced to install again from
scratch 3.0.9.  I got 3.0.9 up and running and now after about a month of
solid use I get ticket creation errors again.



[Thu Mar 18 22:20:10 2004] [crit]: Couldn't create a ticket
(/home/rt3/lib/RT/Ticket_Overlay.pm:519)
[Thu Mar 18 22:20:10 2004] [crit]: Ticket could not be created due to an
internal error (/home/rt3/lib/RT/Interface/Email.pm:678)
[Thu Mar 18 22:20:41 2004] [error]: Create failed: 0 / 0 / Ticket could not
be created due to an internal error
(/home/rt3/lib/RT/Interface/Email.pm:684)
[Thu Mar 18 18:08:51 2004] [error] [client 172.16.2.44] File does not exist:
/home/rt3/share/html/favicon.ico
[Thu Mar 18 18:09:07 2004] [error] [client 172.16.2.44] File does not exist:
/home/rt3/share/html/favicon.ico
[Fri Mar 19 04:23:44 2004] [crit]: Couldn't create a ticket
(/home/rt3/lib/RT/Ticket_Overlay.pm:519)
[Fri Mar 19 04:23:44 2004] [error]: WebRT: Ticket could not be created due
to an internal error () (/home/rt3/share/html/Elements/Error:53)
[Fri Mar 19 04:27:20 2004] [crit]: Couldn't create a ticket
(/home/rt3/lib/RT/Ticket_Overlay.pm:519)
[Fri Mar 19 04:27:21 2004] [error]: WebRT: Ticket could not be created due
to an internal error () (/home/rt3/share/html/Elements/Error:53)



Please!  Any help any of you could offer.  Im running RT 3.0.9 with a MySQL
database on the backend.

-Nick