[rt-users] RT3: Help with sending comments

[Todd Chapman]

Is the person who would get the e-mail the person who is
generating the comment. If so, search for "actor" in your
RT config file.

-Todd

On Fri, Mar 19, 2004 at 05:25:12PM -0800, David M Dennis wrote:
> Anyone spot whats going wrong here.
> 
> I have a queue that can receive mail and open a ticket, and autorespond to the
> requestor with global template Autorespond
> 
> Same queue when ticket is resolved will reply to requestor with global template
> resolved.
> 
> But when I try and correspond in this queue there is no mail being sent.
> Confirmed by checking /var/log/qmail logs, no mail sent when Corresponding.
> 
> I have scrip for this queue;
> 
> On Correspond Notify Requestors with Global template Correspondence
> 
> ..and my global template Correspondence is
> 
> Subject: Correspondence: {$Ticket->Subject}
> From: RT Queue <rt at mycompany.com>
> Reply-To: RT Queue <rt at mycompany.com>
> 
> RT-Attach-Message: yes
> 
> {$Transaction->Content()}
> 
> 
> 
> ---
> 
> But I get no mail sent.  This is on a server that can / does sent mail on
> receiving a ticket, or on creating a ticket locally, or on resolving a ticket.
> 
> But not on Corresponding.
> 
> I'm baffled, anyone spot what must be the obvious problem I'm doing wrong?
> 
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
> _______________________________________________
> rt-users mailing list
> rt-users at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm